Saturday calls
Take broken-tooth messages while your front desk is away.
Dental Emergency Answering Service for Your On-Call Team
Our dental emergency answering service takes urgent messages and routes calls to your on-call clinician under your office rules. Try a fictional Saturday call in the browser demo to hear the handoff approach.
Try the broken-tooth call Request your free trial
Free trial on request: 14 days, up to 100 minutes. PrivacySecurity
Give after-hours callers a route to your dental team
Your receptionist answers forwarded calls when the office is closed, gathers the caller's message, and follows your urgent contact instructions. Your clinician handles the clinical decisions.
On-call routing
Send urgent calls through the contact order your office sets.
Useful context
Give your team the caller's message before a callback.
More detail
Your after-hours greeting gives callers a place to explain why they called. The AI receptionist identifies itself as a virtual assistant and announces recording, then asks the intake questions you set for your office.
Consider a fictional patient, Jamie, calling about a broken tooth on Saturday. Your receptionist takes Jamie's details and follows your instructions for reaching the on-call dentist. It does not decide which treatment Jamie needs. We keep the phone task focused on collecting the message and getting it to the right person.
Hear the greeting, intake, and urgent handoff
An urgent call starts with disclosure and intake, then follows your routing order. For a warm transfer, your on-call person hears a short summary and presses 1 to accept.
Clear opening
Callers hear both the virtual assistant notice and recording notice.
Message first
Your receptionist collects the details your clinician needs for follow-up.
Accepted handoff
Your on-call contact hears context before choosing to take the call.
More detail
The call follows the contact sequence you provide, using a warm transfer or a page. A warm transfer lets your on-call person hear the reason for the call before accepting it. Your call alert arrives by email and app push with an urgency tag, summary, transcript, and recording.
Our safety script handles facial swelling with trouble breathing or swallowing by telling the caller to go to the ER or call 911 now, then alerting your office. That script does not replace a clinician's assessment. See the broader call handling setup before choosing your routing instructions.
Set your urgent contacts and after-hours instructions
You set who receives urgent calls, the order of contact, and the office instructions your receptionist follows. Forward after-hours calls or choose another forwarding pattern that suits your front desk.
Contact order
Tell your receptionist which on-call person should receive urgent calls first.Office rules
Provide your hours, services, intake questions, and urgent call instructions.Forwarding choice
Route all calls or select busy, unanswered, or after-hours calls.
More detail
Onboarding asks about your business, including what you do, what you do not offer, and who should receive urgent messages. Give the AI your office's instructions for calls about pain, broken teeth, and requests for an emergency appointment. Those instructions guide message handling, not clinical judgment.
You can change settings by telling the AI in plain words. Make a test call before forwarding goes live and listen for the correct recipient, greeting, and summary. If your preferred workflow is a callback, have the receptionist take the details for your team instead of booking an appointment.
Keep diagnosis and treatment with your clinician
The AI receptionist collects and routes messages without diagnosing, advising treatment, or making triage decisions. Its safety scripts direct emergencies to 911 and crisis calls to 988.
Clinical boundary
Your clinician makes care decisions; the receptionist handles the phone message.
Emergency direction
Medical emergency or danger: "hang up and call 911 right now"; your receptionist then alerts you.
Health information
Review the pending status (no business associate agreement is in place) before deciding what patient information to use.
More detail
An urgency tag helps your team find a message; it is not a diagnosis or a clinical priority assessment. The receptionist should not tell a patient whether a symptom can wait, recommend medication, or choose treatment. Clinical questions go to your on-call clinician under the instructions you provide.
Our HIPAA position is the pending status (no business associate agreement is in place). Until that status is set, do not use the service with protected health information. Review the data handling details when evaluating your office workflow. The AI can make mistakes, so review call summaries and keep a backup way for your team to be reached.
Try a fictional Saturday emergency call in the demo
The browser demo lets you hear how a fictional dental office handles an urgent message. Try a broken-tooth scenario, then review whether the questions fit your front desk.
Start speaking
Use a made-up name and describe a fictional Saturday broken tooth.
Hear boundaries
Ask a clinical question and listen for referral to the clinician.
Review wording
Check the greeting, intake questions, and explanation of the next step.
More detail
Open the urgent call demo without signing up and speak as a made-up patient. Begin with a broken tooth on Saturday, then ask how your message will reach the office. Use fictional details throughout the demo because demo conversations are recorded and transcribed.
You can also try the facial swelling with trouble breathing scenario to hear the emergency direction. Evaluate what the receptionist says and what information it gathers. To configure your contacts and forwarding, request a free trial; we email your sign-in link when your trial is ready so you can use the onboarding chat to explain your office rules.
Quick answers
What happens when someone calls about a dental emergency on a weekend?
Your receptionist takes the message and follows the weekend contact order you set. It can warm transfer the call to your on-call clinician or page them. For a medical emergency or anyone in danger, it says "hang up and call 911 right now", then alerts your office; the receptionist does not decide treatment or make clinical triage decisions.
Can an urgent call be transferred to my on-call dentist?
Yes. You choose the urgent contacts and their order during setup. With a warm transfer, the receiving person hears a short summary and presses 1 to accept the call. Your office also receives an email and app push alert with the call details.
Will callers know they are speaking with a virtual assistant?
Yes. The receptionist says it is a virtual assistant and that the call is recorded at the start of each call. Those notices cannot be turned off. Try the greeting with a fictional patient scenario in the browser demo before setting up your office.
How will my team get the urgent message?
Call alerts arrive by email and app push notification with an urgency tag, summary, transcript, and recording. The dashboard also holds your calls for review, and a daily digest comes by email. Your clinician uses the message to decide the appropriate clinical response.
Can I use my existing office number for after-hours calls?
Yes. You keep your business number and forward calls to the receptionist, choosing after-hours, busy, unanswered, or all calls. We provide a forwarding guide for your carrier or phone system. A test call before going live lets you check the greeting and routing instructions.
Hear an urgent message before setting up your office
Try the browser demo with a made-up patient. Then request a free trial to set your office instructions and on-call contacts; we email your sign-in link when your trial is ready.