Office answers
Share your hours, services and policies through the onboarding chat.
Dental Virtual Receptionist for Your Busy Front Desk
A dental virtual receptionist answers forwarded calls while your office team helps patients in person. We handle booking requests, messages and routing using your instructions. Try the browser demo with a fictional patient call to hear the conversation yourself.
Try the broken-tooth call Request your free trial
Free trial on request: 14 days, up to 100 minutes. PrivacySecurity
Virtual Receptionist vs. Answering Service for Dental Offices
Our virtual receptionist handles front-desk conversations as well as messages: it answers approved office questions, collects booking details and routes urgent calls to the person you choose.
Useful intake
Collect the caller's reason, contact details and requested next step.
Clear handoff
Give your team a call summary with the transcript and recording.
More detail
The useful distinction is what happens after the greeting. A message may be enough for a billing callback; a new patient may also need your opening hours and a way to request a visit. Our AI receptionist answers as your business using the information you provide, then takes the next step your office has chosen.
An answering service staffed by people brings personal judgment to conversations, which can matter for complicated administrative situations. Our receptionist follows your office instructions and hands clinical questions to your team without diagnosis or treatment advice. It starts calls by identifying itself as a virtual assistant and announcing recording. Hear that introduction in a front-desk demo conversation.
Take New-Patient, Recall and Rescheduling Requests
Your receptionist collects new-patient, recall and rescheduling requests while you work. It can book into Google Calendar or take the details for your office to call back.
New patients
Capture the reason for calling and how your team can respond.
Recall requests
Take incoming cleaning appointment requests while the front desk is occupied.
Schedule changes
Note the requested change so your team can review the appointment.
More detail
A fictional patient, Maya, calls during a busy check-in period to arrange a cleaning. Your receptionist collects her callback details and the appointment request. If your office uses Google Calendar for this booking process, it can book there; if your team manages the schedule elsewhere, it takes a callback message.
For rescheduling, the receptionist records what the caller wants changed without claiming to edit your practice-management schedule. That gives your team a clear request to review when the desk is available again. Incoming recall requests follow the same approach; outbound recall campaigns are not a launch feature. See the new-patient and recall workflow to choose the handoff that suits your office.
Answer Calls During Procedures and Lunch
Forward busy or unanswered calls while your team is chairside or at lunch. Your receptionist takes routine messages and follows your routing instructions for urgent calls.
Choose forwarding
Send busy, unanswered or after-hours calls according to your office needs.Protect focus
Keep routine appointment messages ready for review after the current task.Reach on-call staff
Use a warm transfer or page in your chosen order.
More detail
Your phone system's forwarding settings decide when the receptionist answers. You can keep the front desk as the first stop and send unanswered or busy calls onward. We provide forwarding instructions and a test call before you go live.
For an urgent clinical call, your routing instructions point to the on-call clinician. With a warm transfer, that person hears a short summary and presses 1 to accept.
The AI flags urgency from your instructions without making clinical triage decisions. Its emergency script directs medical emergencies to 911 and facial swelling with trouble breathing or swallowing to the ER or 911 immediately, then alerts the office; crisis calls are directed to 988. Review urgent-call routing before setting your contact order.
Keep Insurance and Payment Questions for Your Team
Your receptionist notes insurance questions for your team and shares only the payment policy you supply. It does not verify benefits or quote what insurance will pay.
Insurance messages
Record the caller's question so the office can review it.
Approved payment policy
Explain the information you supplied during your onboarding conversation.
No invented quotes
Leave unknown fees and coverage decisions for your office team.
More detail
A fictional new patient, Eli, wants to know whether a visit will be covered. Your receptionist takes the question and callback details for your office. It does not turn the name of an insurance plan into a coverage decision or estimate the patient's share.
You also teach the receptionist your price policy: what your office shares over the phone and which questions need a callback. When the answer is outside that information, it records the request for the team. The result is a message your front desk can act on after checking the details.
Explore insurance-question intake for that handoff. Our position on use with protected health information is the pending status (no business associate agreement is in place).
Welcome Calls in English and Spanish
Your AI receptionist speaks English and Spanish, and callers can switch languages during the conversation. It uses your office information for appointment requests, messages and routing in either language.
Language choice
Let callers move between English and Spanish during the conversation.
Familiar questions
Gather the appointment request and callback details in either supported language.
Office boundaries
Keep insurance decisions and clinical questions with your designated team.
More detail
A fictional caller, Rosa, begins in English and then asks to continue in Spanish. Your receptionist can change languages mid-call while taking her request for a cleaning appointment. She can ask office questions using the same business information you supplied at setup.
Language support does not change the handoff: booking goes into Google Calendar when you choose that workflow, or the details become a callback message. Your team receives email and app push notifications with a summary, urgency tag, transcript and recording. Use the Spanish-speaking patient scenario to listen, then review whether the message contains what your front desk needs to respond. Keep all test patient details fictional.
Follow a Normal Day on Your Office Phones
Your receptionist handles the calls you forward throughout the day, while summaries give your team a record of each conversation. These fictional examples show the routine.
Morning overflow
Take new-patient messages while the desk checks in arriving patients.Lunch-hour changes
Capture rescheduling requests while your team steps away from the phones.Afternoon review
Use the dashboard and daily digest to review messages and activity.
More detail
In this fictional office day, Jordan calls during morning check-in to ask about a first visit. The busy line forwards to your receptionist, which takes the request and sends the call details to your team. At lunch, Sam asks to move an appointment; the receptionist records the requested change for office review.
Later, you open the dashboard to review calls, transcripts, recordings and usage. The daily digest email gives you another way to review the day's activity. You can change settings by telling the AI in plain words, such as updating office hours or the urgent-call contact. See the setup steps before deciding which daytime calls to forward.
Quick answers
Does it read my dental practice schedule?
It books appointments into Google Calendar when you choose that option. It does not read your practice-management schedule. If that schedule is your office's source of truth, use callback intake so your team can check availability and confirm the visit before making changes.
Can it verify a new patient's insurance?
It records the insurance question for your office, without verifying benefits or quoting an insurer's payment. Give it your approved payment policy during onboarding. Your team receives the caller's request and can follow up after reviewing the details through your normal office process.
Can I keep my office number and forward only overflow?
Yes. Keep your existing number and choose all-call, busy, no-answer or after-hours forwarding. We provide a guide for your carrier or phone system and a test call before activation. For daytime help, busy or no-answer forwarding lets your front desk remain the first point of contact.
Will patients know they are speaking to AI, and are calls recorded?
Yes. The opening greeting says the receptionist is a virtual assistant and that the call is recorded. Those notices stay on. Recordings, transcripts and summaries are available for your review, and we send call alerts through email and app push notifications, plus a daily digest email.
What happens when a caller asks something it does not know?
Your receptionist takes a message for the office when the answer is outside the information you supplied. Clinical questions go to your designated clinician through your routing instructions. Review the summary and keep a backup contact method, because the AI can make mistakes.
Can I try a virtual receptionist scenario for my dental office?
Yes. Open the browser demo without signing up and use a fictional patient scenario, such as a lunch-hour reschedule or a new-patient insurance question. Listen to the greeting and ask follow-up questions. Then request a free trial to configure your own office instructions; we email your sign-in link when your trial is ready.
Try a Call While Your Front Desk Is Busy
Talk to the browser demo with a fictional patient request. Then request a free trial to teach the receptionist your office's hours, policies and handoff instructions; we email your sign-in link when your trial is ready.