Your existing number
Patients keep dialing the office number they already have.
How It Works for Your Dental Office
Your receptionist answers forwarded calls as your dental office, takes messages, and follows your booking and routing instructions. Start with the browser demo to hear the greeting and try a fictional patient call yourself.
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Step by step
- Choose your forwarding Keep your office number and prepare forwarding for all calls, unanswered calls, busy periods, or after hours.
- Hear your office greeting Your receptionist identifies itself as a virtual assistant, announces recording, and follows the instructions you provide.
- Receive the call details Email and app push alerts bring summaries, while appointments go into Google Calendar if you choose booking.
- Test, then go live Check the greeting, intake, and urgent routing with a test call before sending patient calls through.
Keep Your Number and Choose Which Calls Forward
You keep your existing business number and choose which calls reach your receptionist. Forward all calls, or use coverage for no answer, a busy line, or after hours.
Your forwarding choice
Cover all calls or selected gaps in your front desk schedule.
Your setup guide
Follow the forwarding instructions for your carrier or phone system.
More detail
Forwarding sends calls from your office number to the local number we provide. You choose the conditions that send calls there, using the guide for your carrier or phone system.
For a lunch break, you might send unanswered calls to your receptionist while the desk is away. For evening coverage, you can choose after-hours forwarding and keep daytime answering with your team. Configure the route, make a test call, and check the result before enabling it for patients. Request a free trial for call forwarding; we email your sign-in link when your trial is ready for onboarding.
Hear the Greeting and Set the Call Instructions
Your receptionist opens with virtual-assistant and recording notices, then asks the intake questions you set. It uses your office information for administrative answers and routes clinical questions to your team.
Clear introduction
The greeting tells callers they reached a virtual assistant and announces recording.
Office instructions
Your hours, services, price policy, and routing choices guide the conversation.
Language choice
Callers can speak English or Spanish and switch during the call.
More detail
Your receptionist learns your office through an onboarding chat and the website you provide. You tell it which services you offer, what you do not offer, and who should receive urgent calls.
In a fictional lunch-hour call, a patient might ask to reschedule and then ask about insurance. The receptionist can handle the appointment request and include the insurance question in a message for your team. It does not verify benefits or give dental advice. Hear the introduction and try those questions in the fictional office demo.
Get Email, App Alerts, and Appointment Details
You receive an email and app push alert for each call, with a summary, urgency tag, transcript, and recording. Your dashboard holds call details, usage, and settings, with a daily digest by email.
Call alerts
Email and app push bring the summary and urgency tag to you.Appointment handling
Choose Google Calendar booking or collect the details for your callback.Urgent routing
Your on-call person receives a warm transfer or page in your chosen order.
More detail
Your call alert gives the team a summary to work from, plus the transcript and recording for context. The dashboard lets you review calls alongside usage and settings; the daily digest email gives you another way to review activity.
For urgent routing, you decide the contact order during setup. With a warm transfer, the on-call person hears a short summary and presses 1 to accept. You can choose a page instead.
Appointments can be booked in Google Calendar, while offices that prefer staff callbacks can have the receptionist gather the request. Other practice software needs manual entry of the supplied details.
Test the Setup and Update Instructions Later
Make a test call before your receptionist takes patient calls, then review the greeting, message, booking choice, and urgent route. Later, change settings by telling the AI what your office needs.
Test the greeting
Listen for your office introduction and the required call notices.
Check the route
Confirm your on-call instructions and the call details your team receives.
Update in plain words
Tell the AI when hours, services, or routing instructions change.
More detail
Your test call lets you check the setup using a fictional patient request before forwarding real office traffic. Try an appointment question and review the message afterward; if you plan to use urgent routing, check that path too.
Review your office hours, offered services, and backup contact before going live. Keep those details current by changing settings in plain words through the AI. The service can make mistakes, so reviewing summaries and keeping a backup way to reach your team remain part of running it. For patient information, our status is the pending status (no business associate agreement is in place).
Quick answers
Can patients keep using our current office phone number?
Yes, your existing number stays the number patients dial. We provide a local number and instructions for forwarding from your carrier or phone system. You decide whether all calls, unanswered calls, busy calls, or after-hours calls go to your receptionist, then test the route before going live.
Will callers hear that the receptionist is AI?
The opening greeting says the receptionist is a virtual assistant and that the call is recorded. Those notices are part of the service and cannot be switched off. Use the browser demo to hear the introduction before you decide how it fits your office.
Does it read our dental practice schedule?
Booking is available through Google Calendar. There is no direct connection to your practice-management schedule at launch, so you choose Google Calendar booking or ask the receptionist to collect appointment details for a callback. Your team can enter those details into the software your office uses.
Where do we find messages and call recordings?
Each call generates an email and app push notification containing a summary, urgency tag, transcript, and recording. You can also review calls in the dashboard and receive a daily digest email. Choose the recording retention period for your office when setting up how you handle call records.
Can an urgent caller reach our on-call dentist?
You set the on-call contacts and the order for urgent routing. Your receptionist can warm-transfer the call or page the designated person. In a warm transfer, that person hears a brief summary and presses 1 to accept; clinical questions belong with your clinician.
Try a Dental Office Call in the Demo
Talk to the fictional office receptionist in your browser without signing up. Then request a free trial to set your hours, intake questions, and call routing; we email your sign-in link when your trial is ready.